Quotes from post and this: http://www.cognexus.org/Rotman-interview_SharedUnderstanding.pdf
It took me a while to realise what a wicked problem was. It is evil. It’s a challenge.
“Wicked” in this context means resistance to resolution, rather than evil.
I looked to cooking. No two ingredients are the same. Even if you are cooking a thing for the 100th time, the factors of the day, the humidity, temperature, it’s going to be different.
This doesn’t sound like a wicked problem to me. I think a more “wicked” problem would be something like where you have to create a meal for a whole hall full of people. Now, you want to make a meal that everyone will like and you have a limited amount of resources, so you can’t create separate meals for everyone, but some people might be vegetarians, some might have allergies, some might want one type of meal in particular etc. There is a social complexity aspect to this problem. You cannot come up with a best meal because there are different stakeholders with strongly-held beliefs about what the problem is.
As a current example there is global warming and energy policy where people from the developed world have one set of views about what needs to be done, and the developing world has a completely different set of views. Nobody ‘owns’ the problem and no-one has a clear idea of how to work out the answers
The problem is not understood until after the formulation of a solution.
This is less about quantifying things and more about how requirements change or are only realized after the solution of the problem or part of the problem is implemented. For example, let’s say you are renovating a house and there are 10 people involved. Every time you change something like a chair you need to check that it still aligns with everything else. You might need to go through many iterations of having to change and rechange things.
Every solution that is offered exposes new aspects of the problem, requiring further adjustments to the potential solutions. There is no definitive statement of ‘the problem’: these problems are ill-structured and feature an evolving set of interlocking issues and constraints.
Wicked problems have no stopping rule.
How do you make sufficient stopping rules when there are conflicts over what the problem is?
Since there is no definitive ‘the problem’, there is also no definitive ‘the solution.’ The problem-solving process ends when you run out of resources such as time, money or energy, not when an optimal solution emerges.
Every solution to a wicked problem is a ‘one shot operation.’
Developing models, trying scenarios etc. all take effort and send you down a particular track in terms of the conception of the problem. I think that wicked problems are like the conglomeration of multiple problems or people’s conception of the problem. Each time you try to move forward on one part of the problem you kind of entrench yourself in seeing the problem that particular way and it also spawns new problems directly related to only that one conception of the problem.
Every attempt has consequences. This is the ‘Catch 22’ of wicked problems: you can’t learn about the problem without trying solutions, but every solution is expensive and has lasting consequences that may spawn new wicked problems.
Wicked problems have no given alternative solutions.
A host of potential solutions may be devised, but another host that are never even thought of. Thus it is a matter of creativity to devise potential solutions, and a matter of judgement to determine which should be pursued and implemented.
Actually, if you read further the above is described as taming the problem, which is bad, and is not solving it.
For a further explanation, see this document