Yes, my claim is that “The Comcast Problem” is the reason for hatred, as opposed a feeling more like “I really value the service but am annoyed by the customer service and pricing, so overall meh.”
On a −5 to +5 scale, I’m saying they are often at like −5 when they really should be somewhere between −1 and +1.
Can you elaborate? I don’t understand your point because it’s too compressed. I feel like I need ~3 more sentences here to get it.