Ya this is a good example of how to communicate to Fred without a forward-facing frame.
This probably makes Fred think “I’m doing something wrong in meetings and I better fall in line”, i.e. go from “bad” to “acceptable”.
The forward-facing frame is for when you’d rather have Fred’s mental model be to take the next step in the path toward “very good”. Once you’ve established that forward-to-backward spectrum, it’s then ok to also emphasize how his current position is bad.
I wouldn’t start the feedback by saying there have been complaints about Fred. I’d only say that part after establishing a forward-facing frame, or not at all.
And to build on my heuristic from the previous comment: if Fred’s whole job is a very structured one where “acceptable” and “very good” are basically the same state, that’s when the forward-facing frame is least needed.
Ok, in that case I think we have slightly different models here. I think the forward facing frame first is useful again only if I’m ok with the change not happening.
Definitely a hard lesson for me as I’m very growth oriented and hate making people feel bad. My default is to go towards the forward facing/ growth opportunity frame but after experimenting with results of the research found it to be less effective.
Ya this is a good example of how to communicate to Fred without a forward-facing frame.
This probably makes Fred think “I’m doing something wrong in meetings and I better fall in line”, i.e. go from “bad” to “acceptable”.
The forward-facing frame is for when you’d rather have Fred’s mental model be to take the next step in the path toward “very good”. Once you’ve established that forward-to-backward spectrum, it’s then ok to also emphasize how his current position is bad.
I wouldn’t start the feedback by saying there have been complaints about Fred. I’d only say that part after establishing a forward-facing frame, or not at all.
And to build on my heuristic from the previous comment: if Fred’s whole job is a very structured one where “acceptable” and “very good” are basically the same state, that’s when the forward-facing frame is least needed.
Ok, in that case I think we have slightly different models here. I think the forward facing frame first is useful again only if I’m ok with the change not happening.
Definitely a hard lesson for me as I’m very growth oriented and hate making people feel bad. My default is to go towards the forward facing/ growth opportunity frame but after experimenting with results of the research found it to be less effective.