I’ve found that people who are “on the clock” so to speak (that is, are at that moment talking with you solely because of a job they’re doing) are almost always easier to interact with when treated as NPCs with a limited script that is traversed mostly like a flowchart.
Police officers pulling you over, wait staff at a restaurant, and phone technical support representatives (to name some examples) are sometimes literally following a script. It can be helpful for both of you to know their script and to follow it yourself.
I’ve found that people who are “on the clock” so to speak (that is, are at that moment talking with you solely because of a job they’re doing) are almost always easier to interact with when treated as NPCs with a limited script that is traversed mostly like a flowchart.
Police officers pulling you over, wait staff at a restaurant, and phone technical support representatives (to name some examples) are sometimes literally following a script. It can be helpful for both of you to know their script and to follow it yourself.