I think a good principle for keeping something contentious from getting out of hand is to keep any replies (if they really must appear at all) technical and more detailed than should be necessary, deescalate the unhelpful aspects at every step, even if that doesn’t get the point across.
I think a good principle for keeping something contentious from getting out of hand is to keep any replies (if they really must appear at all) technical and more detailed than should be necessary, deescalate the unhelpful aspects at every step, even if that doesn’t get the point across.