Yes! This is an excellent approach. Rather than focusing only on whether there is malicious intent, keeping in mind the more practical goal of wanting bad behavior to *stop* and seeking to understand how it might play out over time is a much more effective way of resolving the problem. Using direct communication to try and fix the situation or ascertain a history of established negligent or malicious behavior is very powerful.
Yes! This is an excellent approach. Rather than focusing only on whether there is malicious intent, keeping in mind the more practical goal of wanting bad behavior to *stop* and seeking to understand how it might play out over time is a much more effective way of resolving the problem. Using direct communication to try and fix the situation or ascertain a history of established negligent or malicious behavior is very powerful.