Agreed. People can often hear you better if you take their emotional state into account when communicating with them. For instance, delivering negative feedback in a positive framing helps ensure that people engage with it well and perform better in the future.
Agreed. People can often hear you better if you take their emotional state into account when communicating with them. For instance, delivering negative feedback in a positive framing helps ensure that people engage with it well and perform better in the future.