“but they hadn’t completed the necessary certificate of insurance to be let into the building”—Just a random side point. In the UK many of us hold two, simultaneous and contradictory veiws of the US. The first is “they let you do just about anything there, you can even buy a gun!”. The other is “the whole place is drowning in random needless restrictions stopping you from doing basic things. You can get fined for not having and mowing a lawn!”
Needing to complete a certificate before a repair-person can even step over your doormat to just look at a problem, now that is a really giant data point on the second one.
“but they hadn’t completed the necessary certificate of insurance to be let into the building”—Just a random side point. In the UK many of us hold two, simultaneous and contradictory veiws of the US. The first is “they let you do just about anything there, you can even buy a gun!”. The other is “the whole place is drowning in random needless restrictions stopping you from doing basic things. You can get fined for not having and mowing a lawn!”
Needing to complete a certificate before a repair-person can even step over your doormat to just look at a problem, now that is a really giant data point on the second one.