I have experience in both product search/recommendation systems, and in voice-input automation and information systems. There is a very real and measurable (and measured) change in customer behavior and success, as the customer adapts to the system, even while the system is adapting (or at least customizing itself) to the user. There is a fair amount of design work put into making this two-way adaptation work better. This includes product or domain selection for topics that will make the system work better.
That may not be precisely what you’re talking about, but it seems very related.
I have experience in both product search/recommendation systems, and in voice-input automation and information systems. There is a very real and measurable (and measured) change in customer behavior and success, as the customer adapts to the system, even while the system is adapting (or at least customizing itself) to the user. There is a fair amount of design work put into making this two-way adaptation work better. This includes product or domain selection for topics that will make the system work better.
That may not be precisely what you’re talking about, but it seems very related.