“We would like to apologise in the delay in relaying the options to you for refunds or to retain your ticket, but we have been waiting on Stripe. Stripe process the funds for us through Ticket Tailor and we’re still waiting for them to release the ticket income so that we can start to process refunds.
We are in communication with Stripe on a daily basis and are requesting they either make the payments or release the money to us so that Ticket Tailor can process payments.′
Speaking of Stripe:-
“We would like to apologise in the delay in relaying the options to you for refunds or to retain your ticket, but we have been waiting on Stripe. Stripe process the funds for us through Ticket Tailor and we’re still waiting for them to release the ticket income so that we can start to process refunds.
We are in communication with Stripe on a daily basis and are requesting they either make the payments or release the money to us so that Ticket Tailor can process payments.′