A skill I learned during my brief time as a developmental therapy tech that has transferred well to my current technical support job: the Crisis Cycle from the Mandt system.
Here are the seven phases and responses that therapy techs are trained to take:
Baseline—Personal Best / Keep Doing What You’re Doing
Stimulation or Trigger—Transitional Behavior / Removal Of or From Stress and Stimuli
Escalation—Incident / Offering Options, then Setting Limits
Crisis – Different for Everyone / Least Amount of Interaction Necessary
I’m a bit late to the party here, but on the off-chance that this is getting read by someone with the necessary background, can you elaborate a bit on these for someone that doesn’t have it? I’m particularly interested in “Different for Everyone/Least Amount of Interaction Necessary”.
A skill I learned during my brief time as a developmental therapy tech that has transferred well to my current technical support job: the Crisis Cycle from the Mandt system.
Here are the seven phases and responses that therapy techs are trained to take:
Baseline—Personal Best / Keep Doing What You’re Doing
Stimulation or Trigger—Transitional Behavior / Removal Of or From Stress and Stimuli
Escalation—Incident / Offering Options, then Setting Limits
Crisis – Different for Everyone / Least Amount of Interaction Necessary
De-Escalation – Cautious Assessment / Structured Cooling-Off
Stabilization—Processing / Active Listening
Post-Crisis—Recovery / Observation and Support
The same basic tactics work on people who do not have developmental disabilities.
I’m a bit late to the party here, but on the off-chance that this is getting read by someone with the necessary background, can you elaborate a bit on these for someone that doesn’t have it? I’m particularly interested in “Different for Everyone/Least Amount of Interaction Necessary”.