Perhaps it’s not the right word. Anyway, website moderation is full of “damned if you do, damned if you don’t” situations. Having bad content on your website puts you in a bad light. Removing bad content from you website puts you in a bad light.
People will automatically associate everything on your website with you. Because it’s on your website, d’oh! This is especially dangerous with opinions which have a surface similarity to your expressed opinions. Most people will only remember: “I read this on LessWrong”.
That was the PR danger of Roko. If his “pro-Singularity Pascal’s mugging” comments were not removed, many people would interpret them as something that people at SIAI believe. Because (1) SIAI is pro-Singularity, and (2) they need money, and (3) it’s on their website, d’oh! A hyperlink to such discussion is all anyone would ever need to prove that LW is a dangerous organization.
On the other hand, if you ever remove anything from your website, it is a proof that you are an evil Nazi who can’t tolerate free speech. What, are you unable to withstand someone disagreeing with you? (That’s how most trolls describe their own actions.) And deleting comments with surface similarities to yours, that’s even more suspicious. What, you can’t tolerate even a small dissent?
The best solution, from PR point of view, is probably to remove all offending comments without explanation, or replacing them with a generic explanation such as “this comment violated LW Terms of Service”, with a hyperlink to a long and boring document containing a rule equivalent to ‘...and also moderators can delete any comment or article if they decide so.’ Also, if such deletions are rather common, not exceptional, the individual instances will draw less attention. (In other words, the best way to avoid censorship accusations is to have a real censorship. Homo hypocritus, ahoy.)
The Roko Incident was one of the most exceptional events of article removal I’ve ever witnessed, for every possible reason: the high-status people involved, the reasons for removal, the tone of conversation, the theoretical dangers of knowledge, and the mass-self-deletion event following. There’s many reasons it gets talked about rather than the dozens of other posts which are deleted by the time I get around to clicking them in my RSS feed.
For my own part, if LW admins want to actively moderate discussion (e.g., delete substandard comments/posts), that’s cool with me, and I would endorse that far more than not actively moderating discussion but every once in a while deleting comments or banning users who are not obviously worse than comments and users that go unaddressed.
Of course, once site admins demonstrate the willingness to ban submissions considered inappropriate, reasonable people are justified in concluding that unbanned submissions are considered appropriate. In other words, active moderation quickly becomes an obligation.
Perhaps it’s not the right word. Anyway, website moderation is full of “damned if you do, damned if you don’t” situations. Having bad content on your website puts you in a bad light. Removing bad content from you website puts you in a bad light.
People will automatically associate everything on your website with you. Because it’s on your website, d’oh! This is especially dangerous with opinions which have a surface similarity to your expressed opinions. Most people will only remember: “I read this on LessWrong”.
That was the PR danger of Roko. If his “pro-Singularity Pascal’s mugging” comments were not removed, many people would interpret them as something that people at SIAI believe. Because (1) SIAI is pro-Singularity, and (2) they need money, and (3) it’s on their website, d’oh! A hyperlink to such discussion is all anyone would ever need to prove that LW is a dangerous organization.
On the other hand, if you ever remove anything from your website, it is a proof that you are an evil Nazi who can’t tolerate free speech. What, are you unable to withstand someone disagreeing with you? (That’s how most trolls describe their own actions.) And deleting comments with surface similarities to yours, that’s even more suspicious. What, you can’t tolerate even a small dissent?
The best solution, from PR point of view, is probably to remove all offending comments without explanation, or replacing them with a generic explanation such as “this comment violated LW Terms of Service”, with a hyperlink to a long and boring document containing a rule equivalent to ‘...and also moderators can delete any comment or article if they decide so.’ Also, if such deletions are rather common, not exceptional, the individual instances will draw less attention. (In other words, the best way to avoid censorship accusations is to have a real censorship. Homo hypocritus, ahoy.)
The Roko Incident was one of the most exceptional events of article removal I’ve ever witnessed, for every possible reason: the high-status people involved, the reasons for removal, the tone of conversation, the theoretical dangers of knowledge, and the mass-self-deletion event following. There’s many reasons it gets talked about rather than the dozens of other posts which are deleted by the time I get around to clicking them in my RSS feed.
Nobody would miss private_messaging.
For my own part, if LW admins want to actively moderate discussion (e.g., delete substandard comments/posts), that’s cool with me, and I would endorse that far more than not actively moderating discussion but every once in a while deleting comments or banning users who are not obviously worse than comments and users that go unaddressed.
Of course, once site admins demonstrate the willingness to ban submissions considered inappropriate, reasonable people are justified in concluding that unbanned submissions are considered appropriate. In other words, active moderation quickly becomes an obligation.