This might be better saved for a ‘dumb questions’ thread, but whatever.
So...I’ve had a similar experience a couple of times. You go to the till, make a purchase, something gets messed up and you need to void out. The cashier has to call a manager.
This one time I had a cashier who couldn’t find her manager, so she put the transaction through, then put a refund through. Neither of these required a manager.
Why is it that you need a manager code to void a transaction, while the cashier is presumed confident for sales and refunds?
Voiding a transaction deletes it (I’m pretty sure), which removes the information trail. The other way records the transactions, so if they end up being criminal, the cashier in question is caught.
This might be better saved for a ‘dumb questions’ thread, but whatever.
So...I’ve had a similar experience a couple of times. You go to the till, make a purchase, something gets messed up and you need to void out. The cashier has to call a manager.
This one time I had a cashier who couldn’t find her manager, so she put the transaction through, then put a refund through. Neither of these required a manager.
Why is it that you need a manager code to void a transaction, while the cashier is presumed confident for sales and refunds?
Voiding a transaction deletes it (I’m pretty sure), which removes the information trail. The other way records the transactions, so if they end up being criminal, the cashier in question is caught.
That sounds right, thanks.