I would recommend reading the book or listening to the audiobook, it is actually a pretty engaging read, ab it heavy on the business examples though. You do need to put effort into developing 5 second skills and heuristics for it to be all that useful, otherwise it is just a load of points that sits in the back of your mind.
I would also recommend The Teaching Company’s “Effective Communication Skills” if you want more on the subject.
Here is a useful cheat sheet: http://www.scribd.com/doc/3152662/How-to-Win-Friends-and-Influence-People-cheat-sheet
I would recommend reading the book or listening to the audiobook, it is actually a pretty engaging read, ab it heavy on the business examples though. You do need to put effort into developing 5 second skills and heuristics for it to be all that useful, otherwise it is just a load of points that sits in the back of your mind.
I would also recommend The Teaching Company’s “Effective Communication Skills” if you want more on the subject.
Thanks! I always wind up googling the basic rules for a crash-course review every time I really want to make a good impression.