The phrase itself is less important than the “stepping outside of their hum-drum routine.” If you can get them to engage in what was going to be just another surface level customer interaction it can be a good thing.
Of course, that question is not the only one I use, but it was an example of stepping outside the expected script. An unexpected, but apparently friendly, response tickles the right places in many people.
The phrase itself is less important than the “stepping outside of their hum-drum routine.” If you can get them to engage in what was going to be just another surface level customer interaction it can be a good thing.
Of course, that question is not the only one I use, but it was an example of stepping outside the expected script. An unexpected, but apparently friendly, response tickles the right places in many people.