I can partially answer this. In the book “The logic of failure” by Dietrich Dorner he tested humans with complex systems they had to manage. It turned out that when one group got specific instructions of how to deal with complex systems they did not perform better than the control group.
EDIT: Dorner’s explanation was that just knowing was not enough, individuals had to actually practice dealing with the system to improve. It’s a skillset.
I can partially answer this. In the book “The logic of failure” by Dietrich Dorner he tested humans with complex systems they had to manage. It turned out that when one group got specific instructions of how to deal with complex systems they did not perform better than the control group.
EDIT: Dorner’s explanation was that just knowing was not enough, individuals had to actually practice dealing with the system to improve. It’s a skillset.