Error We are sorry but your session has expired. Either you have been inactive for too long, you have cookies disabled for your browser, or there were problems with your connection. Please contact namespace ( root@localhost ) for further assistance.
If you have to leave the computer in the middle of the survey, the software will punish you by throwing away your already completed answers. Really sucks after having completed about 100 of them. :(
What the hell was the purpose of checking whether someone was “inactive for too long”? So what, they were inactive, now they are active again, what’s the big deal? Sometimes real life intervenes.
(Problems with connections happen too; I have a crappy wi-fi connection that I often have to restart several times a day. But that wasn’t the case now. Also, why can’t the software deal with disabled cookies? Calling root@localhost and waiting for an explanation...)
EDIT: If you happen to find yourself in a similar situation, use the e-mail mentioned in the article. As long as you remember enough data to uniquely identify your half-written response, the situation can be fixed.
The software needs a way to track who was responding to which questions. That’s because many of the questions relate to one another. It does that without requiring logins by using the ongoing http session. If you leave the survey idle then the session will time out. You can suspend a survey session by creating a login which it will then use for your answers.
The cookies thing is because it’s not a single server but loadbalanced between multiple webservers (multiactive HA architecture). This survey isn’t necessarily the only thing these servers will ever be running.
(I didn’t write the software but I am providing the physical hosting it’s running on.)
What the hell was the purpose of checking whether someone was “inactive for too long”? So what, they were inactive, now they are active again, what’s the big deal? Sometimes real life intervenes.
I have no idea why that happened and I’m really sorry. It’s definitely not supposed to. root@localhost isn’t a real email address it’s just there to stymie system ‘error’ messages we were receiving that were bogus.
The real mailing address you want is jd@fortforecast.com. We’d love to talk to you.
If you have to leave the computer in the middle of the survey, the software will punish you by throwing away your already completed answers. Really sucks after having completed about 100 of them. :(
What the hell was the purpose of checking whether someone was “inactive for too long”? So what, they were inactive, now they are active again, what’s the big deal? Sometimes real life intervenes.
(Problems with connections happen too; I have a crappy wi-fi connection that I often have to restart several times a day. But that wasn’t the case now. Also, why can’t the software deal with disabled cookies? Calling root@localhost and waiting for an explanation...)
EDIT: If you happen to find yourself in a similar situation, use the e-mail mentioned in the article. As long as you remember enough data to uniquely identify your half-written response, the situation can be fixed.
The software needs a way to track who was responding to which questions. That’s because many of the questions relate to one another. It does that without requiring logins by using the ongoing http session. If you leave the survey idle then the session will time out. You can suspend a survey session by creating a login which it will then use for your answers.
The cookies thing is because it’s not a single server but loadbalanced between multiple webservers (multiactive HA architecture). This survey isn’t necessarily the only thing these servers will ever be running.
(I didn’t write the software but I am providing the physical hosting it’s running on.)
Hi.
I have no idea why that happened and I’m really sorry. It’s definitely not supposed to. root@localhost isn’t a real email address it’s just there to stymie system ‘error’ messages we were receiving that were bogus.
The real mailing address you want is jd@fortforecast.com. We’d love to talk to you.
Sent an e-mail, thanks.