I was going to say the same. I can’t count the number of times a human customer service agent has tried to do something for me, or told me they already did do something for me, only for me to later find out they were wrong (because of a mistake they made), lying (because their scripts required it or their metrics essentially forced them into it), or foiled (because of badly designed backend systems opaque to both of us).
I was going to say the same. I can’t count the number of times a human customer service agent has tried to do something for me, or told me they already did do something for me, only for me to later find out they were wrong (because of a mistake they made), lying (because their scripts required it or their metrics essentially forced them into it), or foiled (because of badly designed backend systems opaque to both of us).