I think it could make sense to combine artificial intelligence with expert domain knowledge. The expert describes the process step by step, providing detailed instructions for the AI at each step. The AI does the process with the customer. The expert reviews the logs, notices what went wrong, and updates the instructions accordingly.
AI is the power that allows the solution to scale, and expert knowledge is the part that will make you different from your competitors. The AI multiplies the expert’s reach. Many of your competitors will probably try just using the AI, and will achieve worse results. Even the ones who start doing the same thing one year later will be at a disadvantage, if you used that time to improve your AI instructions.
For example, imagine a tutoring website with an AI. How could it be better than opening a chat and asking a generic AI to explain a topic? For starters, on the front page, you would see a list of topics. For example, you choose math, and you see a list of math topics that are taught at school, arranged by years. (By “a list of topics” I mean something like a grid of colorful icons. By the way, those icons can also be AI generated, but approved by a human.) For each topic, an expert would specify the set of things that need to mentioned, common misconceptions that need to be checked, etc. The AI would do the dialog with the student. (For example, if the topic is quadratic equations, the expert would specify that you need to solve an equation with two solutions, an equation with one solution, and an equation with no solutions. Or that the AI should ask whether you know about complex numbers, verify whether you actually do, and depending on that maybe mention that “no solutions” actually means two complex solutions.)
Or, imagine a tool that helps wannabe authors create stories. How could it be better than a generic “hey AI, make me a story about this and that”? For example, you could have a workflow where the AI asks about the size of story (a short story? a novel? a series of novels?), a setting; then lets you specify the main characters, etc., and only afterwards it would start generating the actual text of the story. This would probably result in better stories. Also, there could be a visual component to this, so that the AI could also create illustrations for the story. Again, instead of “make me a picture of a hero fighting a dragon”, you would specify how your characters look like, as a combination of text description and choosing from AI generated visual suggestions. And then when you ask the AI to generate a picture of “Arthur fighting a dragon”, the AI already knows what Arthur looks like, so all pictures in the story will contain the same character.
I think it could make sense to combine artificial intelligence with expert domain knowledge. The expert describes the process step by step, providing detailed instructions for the AI at each step. The AI does the process with the customer. The expert reviews the logs, notices what went wrong, and updates the instructions accordingly.
AI is the power that allows the solution to scale, and expert knowledge is the part that will make you different from your competitors. The AI multiplies the expert’s reach. Many of your competitors will probably try just using the AI, and will achieve worse results. Even the ones who start doing the same thing one year later will be at a disadvantage, if you used that time to improve your AI instructions.
For example, imagine a tutoring website with an AI. How could it be better than opening a chat and asking a generic AI to explain a topic? For starters, on the front page, you would see a list of topics. For example, you choose math, and you see a list of math topics that are taught at school, arranged by years. (By “a list of topics” I mean something like a grid of colorful icons. By the way, those icons can also be AI generated, but approved by a human.) For each topic, an expert would specify the set of things that need to mentioned, common misconceptions that need to be checked, etc. The AI would do the dialog with the student. (For example, if the topic is quadratic equations, the expert would specify that you need to solve an equation with two solutions, an equation with one solution, and an equation with no solutions. Or that the AI should ask whether you know about complex numbers, verify whether you actually do, and depending on that maybe mention that “no solutions” actually means two complex solutions.)
Or, imagine a tool that helps wannabe authors create stories. How could it be better than a generic “hey AI, make me a story about this and that”? For example, you could have a workflow where the AI asks about the size of story (a short story? a novel? a series of novels?), a setting; then lets you specify the main characters, etc., and only afterwards it would start generating the actual text of the story. This would probably result in better stories. Also, there could be a visual component to this, so that the AI could also create illustrations for the story. Again, instead of “make me a picture of a hero fighting a dragon”, you would specify how your characters look like, as a combination of text description and choosing from AI generated visual suggestions. And then when you ask the AI to generate a picture of “Arthur fighting a dragon”, the AI already knows what Arthur looks like, so all pictures in the story will contain the same character.