Based on the passion people show on twitter (main thread) maybe an airline that was explicitly anti-recline might drive away a few customers (or more likely get hate on twitter from a few people who weren’t customers anyway). Similar for pro-recline.
I suspect the answer is that, for most airlines, its more like no-one even knows whose job this is. eg. Cabin crew breaks up an argument, wonders if an airline policy is a good idea. They assume some person in head office might be thinking about this. Back in head office they all fly business class and are unaware of the issue entirely. Not only is no one thinking about it but the airline doesn’t even have channels of command/communication about who would decide that policy, or decide to have a meeting to pick a policy.
Based on the passion people show on twitter (main thread) maybe an airline that was explicitly anti-recline might drive away a few customers (or more likely get hate on twitter from a few people who weren’t customers anyway). Similar for pro-recline.
I suspect the answer is that, for most airlines, its more like no-one even knows whose job this is. eg. Cabin crew breaks up an argument, wonders if an airline policy is a good idea. They assume some person in head office might be thinking about this. Back in head office they all fly business class and are unaware of the issue entirely. Not only is no one thinking about it but the airline doesn’t even have channels of command/communication about who would decide that policy, or decide to have a meeting to pick a policy.