I think part of the problem is that it’s not always obvious that you’re confused about something.
If you don’t know that the UI has led you to make wrong assumptions about the way it works, you won’t even know to go look at the manual.
(Also, as someone who has designed lots of UI’s...for many types of UI’s, if the user has to go look at the manual it means I’ve got something to improve in the UI.)
I think part of the problem is that it’s not always obvious that you’re confused about something.
If you don’t know that the UI has led you to make wrong assumptions about the way it works, you won’t even know to go look at the manual.
(Also, as someone who has designed lots of UI’s...for many types of UI’s, if the user has to go look at the manual it means I’ve got something to improve in the UI.)