While I agree that the revised response is vastly superior to the original, and that the points about fully answering inquiries and offering low/no cost add-on services to assist with a customer’s pain points is spot on the bull’s eye of customer relationship management.
However, I think a key point has been missed. Why did the other questions go unanswered? That seems to be the core problem to solve and offering a solutions alone doesn’t really seem to bridge the gap between error and improved response in the future.
Put differently, we seem to have identified the inputs and outputs (customer query and the company response) but treated the response process a bit like a black box.
While I agree that the revised response is vastly superior to the original, and that the points about fully answering inquiries and offering low/no cost add-on services to assist with a customer’s pain points is spot on the bull’s eye of customer relationship management.
However, I think a key point has been missed. Why did the other questions go unanswered? That seems to be the core problem to solve and offering a solutions alone doesn’t really seem to bridge the gap between error and improved response in the future.
Put differently, we seem to have identified the inputs and outputs (customer query and the company response) but treated the response process a bit like a black box.