But I’m skeptical of whether people will actually cast explicit neutral votes, in most cases; that would require them to break out of skimming, slow down, and make a lot more explicit decisions than they currently do. A more promising direction might be to collect more granular data on scroll positions and timings, so that we can estimate the number of people who read a comment and skimmed a comment without voting, and use that as an input into scoring.
This is very much a problem in collecting NPS data in its original context, too: you get lots of data from upset customers and happy customer and meh customers stay silent. You can do some interpolation about what missing votes mean, and coupled with scrolling behavior you could get some sense of read count that you could use to make adjustments, but that obviously makes things a bit more complicated.
This is very much a problem in collecting NPS data in its original context, too: you get lots of data from upset customers and happy customer and meh customers stay silent. You can do some interpolation about what missing votes mean, and coupled with scrolling behavior you could get some sense of read count that you could use to make adjustments, but that obviously makes things a bit more complicated.