That’s really impressive. I always wonder how customer service works in big business. Companies like Moo (their chat support on the web) and Optus (phone calls) are blissful, whereas most places are terrible. I’m curious about the determinants. I’m also curious about how companies that are receptive to insight from within their ranks, like yours, fair objectively and in terms of what subjective experience I’d get.
That’s really impressive. I always wonder how customer service works in big business. Companies like Moo (their chat support on the web) and Optus (phone calls) are blissful, whereas most places are terrible. I’m curious about the determinants. I’m also curious about how companies that are receptive to insight from within their ranks, like yours, fair objectively and in terms of what subjective experience I’d get.