Part of the problem is that facebook has a lot of moderators who can just ban people. Ron Paul is strong enough to complain and get a decision reversed but average people who get banned by a random moderator can’t.
I agree it’s a big problem, the inability of average people to complain worries me as well.
I think Facebook should elaborate a strict guideline for its moderators, hold them accountable on how they decide and keep track on how they acted in the past, rewarding accuracy and punishing “interpretations”. For such a big organisation it wouldn’t really be excusable to leave moderators free to interpret the norms as the average forum would.
This would likely help a bit, if a moderator thinks he’s acting properly when he’s shooting down people belonging to the “enemy and obviously wrong” faction then things would turn sour really fast.
If the solution doesn’t do the trick and there are still too many “mistakes” then some other way to implement controls on the decision system would be needed.
I agree it’s a big problem, the inability of average people to complain worries me as well.
I think Facebook should elaborate a strict guideline for its moderators, hold them accountable on how they decide and keep track on how they acted in the past, rewarding accuracy and punishing “interpretations”. For such a big organisation it wouldn’t really be excusable to leave moderators free to interpret the norms as the average forum would.
This would likely help a bit, if a moderator thinks he’s acting properly when he’s shooting down people belonging to the “enemy and obviously wrong” faction then things would turn sour really fast.
If the solution doesn’t do the trick and there are still too many “mistakes” then some other way to implement controls on the decision system would be needed.