I don’t have a very substantive response, but wanted to say:
A key technique can be literally lowering oneself, like crouching down to be at eye level of someone sitting at a desk, as this non-verbally makes it clear that the employee is now in the driver seat and the manager is along for the ride.
This is something I’ve intentionally done more of lately (not in a management capacity, but in other contexts), inspired by making yourself small. It’s seemed to work reasonably well but it’s hard to get a clear feedback signal on how it’s coming across.
Thanks!
I don’t have a very substantive response, but wanted to say:
This is something I’ve intentionally done more of lately (not in a management capacity, but in other contexts), inspired by making yourself small. It’s seemed to work reasonably well but it’s hard to get a clear feedback signal on how it’s coming across.