I do spend a fair bit of time (a solid business hour a week at least) providing or explaining the correct bureaucratic workflows to customers & even other support staff from different teams. Understanding and communicating those bureaucratic processes is imperative. Knowing when to tear them down / bypass such processes is a good idea, thank you for mentioning it (I have a hard time determining that point).
When [where I work] a task or incident reaches such a point, that’s usually when escalation to management occurs because I and/or my teammembers have exhausted all our available political options for the small bypasses we’re allowed. Management can then run the (what was a task, incident, idea, etc. and turns into the following) problem, change, or project up their chain of command as necessary.
Excellent point regarding obtaining everyone’s input, and how difficult that can be at times. This is especially true if there’s a lack of trust between the individual or group one is interacting with: example, some departments experienced bad support, follow through / communication, and work quality from IT teams in the past, so when I first work with them, there is a necessary stage of trust building that needs to take place before I can meaningfully assist them / perform the work I need to perform. That part (trust building) I’ve been very good at so far (and received excellent feedback from customers about that). +1 on the insight that most people don’t feel silenced (though they may feel ignored in some cases), rather they decide to live with the problem, think it’s too small to mention, think it’s not important enough, etc.
I intend to watch those two YouTube videos this weekend. I’m allowing an educational-exception for those two videos (I’m on a media diet).
“Overestimate their intelligence, underestimate their vocabulary.” I love that! And would like to add: ”..., treat them like a bona fide equal, and listen with deep attentiveness.”
Note: I ran this comment through the Hemingway editor and fixed several mistakes plus reduced the text’s complexity, vocabulary, and tweaked the sentence structure. This comment after adjustments has as a “Grade 13” readability score.
I do spend a fair bit of time (a solid business hour a week at least) providing or explaining the correct bureaucratic workflows to customers & even other support staff from different teams. Understanding and communicating those bureaucratic processes is imperative. Knowing when to tear them down / bypass such processes is a good idea, thank you for mentioning it (I have a hard time determining that point).
When [where I work] a task or incident reaches such a point, that’s usually when escalation to management occurs because I and/or my teammembers have exhausted all our available political options for the small bypasses we’re allowed. Management can then run the (what was a task, incident, idea, etc. and turns into the following) problem, change, or project up their chain of command as necessary.
Excellent point regarding obtaining everyone’s input, and how difficult that can be at times. This is especially true if there’s a lack of trust between the individual or group one is interacting with: example, some departments experienced bad support, follow through / communication, and work quality from IT teams in the past, so when I first work with them, there is a necessary stage of trust building that needs to take place before I can meaningfully assist them / perform the work I need to perform. That part (trust building) I’ve been very good at so far (and received excellent feedback from customers about that). +1 on the insight that most people don’t feel silenced (though they may feel ignored in some cases), rather they decide to live with the problem, think it’s too small to mention, think it’s not important enough, etc.
I intend to watch those two YouTube videos this weekend. I’m allowing an educational-exception for those two videos (I’m on a media diet).
“Overestimate their intelligence, underestimate their vocabulary.” I love that! And would like to add: ”..., treat them like a bona fide equal, and listen with deep attentiveness.”
Note: I ran this comment through the Hemingway editor and fixed several mistakes plus reduced the text’s complexity, vocabulary, and tweaked the sentence structure. This comment after adjustments has as a “Grade 13” readability score.