I think it’s very easy to say “don’t do general system do task specific ones”, because general ones might promise a lot of economic returns.
A task like “Handle this Amazon customer query correctly” is already very general as it includes a host of different long tail issues about possible bugs that might appear (some of those unknown). If a customer faces an issue on a page that’s likely a bug, a customer service AI profits from understanding the code that produces the issue that the customer has.
Given the way economic pressures work, I see it as very probably that companies will just go ahead and look at what’s most efficient for their business goals.
I think it’s very easy to say “don’t do general system do task specific ones”, because general ones might promise a lot of economic returns.
A task like “Handle this Amazon customer query correctly” is already very general as it includes a host of different long tail issues about possible bugs that might appear (some of those unknown). If a customer faces an issue on a page that’s likely a bug, a customer service AI profits from understanding the code that produces the issue that the customer has.
Given the way economic pressures work, I see it as very probably that companies will just go ahead and look at what’s most efficient for their business goals.