The default approach is to try to get the attention of the highest-ranking person they can think of, but this runs afoul of the exact mechanism you mention where attention is precious and the higher the rank, the more fierce the competition for it, and the higher the threshold we need to reach to direct them. But I think this is a power-law distribution, which is to say that as you go down the ladder of hierarchy the attention threshold drops rapidly.
To sum up, we can mitigate the attention problem by aiming as low on the totem pole as possible, and providing as explicit an action as possible.
I wonder if, in this context, that would have meant trying to get the attention of Transportation Secretary Buttigieg rather than President Biden. Or the mayor of Long Beach.
I wonder if, in this context, that would have meant trying to get the attention of Transportation Secretary Buttigieg rather than President Biden. Or the mayor of Long Beach.