It also seems totally reasonable that no one at Nonlinear understood there was a problem. Alice’s language throughout emphasizes how she’ll be fine, it’s no big deal [...] I do not think that these exchanges depict the people at Nonlinear as being cruel, insane, or unusual as people.
100% agreed with this. The chat log paints a wildly different picture than what was included in Ben’s original post.
Given my experience with talking with people about strongly emotional events, I am inclined towards the interpretation where Alice remembers the 15th with acute distress and remembers it as ‘not getting her needs met despite trying quite hard to do so’, and the Nonlinear team remembers that they went out of their way that week to get Alice food—which is based on the logs from the 16th clearly true! But I don’t think I’d call Alice a liar based on reading this
Agreed. I did update toward “there’s likely a nontrivial amount of distortion in Alice’s retelling of other things”, and toward “normal human error and miscommunication played a larger role in some of the Bad Stuff that happened than I previously expected”. (Ben’s post was still a giant negative update for me about Nonlinear, but Kat’s comment is a smaller update in the opposite direction.)
(Crossposted)
100% agreed with this. The chat log paints a wildly different picture than what was included in Ben’s original post.
Agreed. I did update toward “there’s likely a nontrivial amount of distortion in Alice’s retelling of other things”, and toward “normal human error and miscommunication played a larger role in some of the Bad Stuff that happened than I previously expected”. (Ben’s post was still a giant negative update for me about Nonlinear, but Kat’s comment is a smaller update in the opposite direction.)