This post helped coalesce a number of observations I had made in the past, so I would like to leave aside the debate over whether the examples of politeness are optimal and look at a couple of other points.
One point which I haven’t seen much of in comments is the relationship between how well people know each other and how polite they need to be. If people know you well, then they know enough to give you the benefit of the doubt if a comment can be taken multiple ways. If, however, they have only just met you or interact with you mostly in formal settings, that extra bit of politeness can go a very long way.
A little politeness is particularly effective when dealing with people who are being paid to do something for you, such as waiters or salespeople, or with people in bureaucracies from whom you need something. While it is not strictly necessary to be polite in these cases, it will often get you better service.
Unless you have a particularly close-knit workplace, that is also an arena where a little extra politeness is a good idea. You certainly don’t want to offend your boss, and your coworkers will likely react better to constructive criticism than straight criticism.
The last, and most overlooked, of the areas where social niceties are important is the internet. Here, not only are you often talking to people who don’t know you well, but they are also deprived of tone of voice and facial expressions, which provide important clues about intent. A comment which would be perfectly polite with a pleasant smile can seem downright rude in plain text.
Another point is that Less Wrong is not a place without social codes, it simply has it’s own. Whether these codes are more rational than standard social mores is irrelevant when it comes to dealing with people who don’t know them. Social codes are another type of language, and the most important factor in communication with language is speaking a common tongue. If the lojbanists succeeded in creating a perfect, logical, utilitarian language, the fact remains that it would not be particularly useful in ordering a milkshake at McDonald’s. When someone butchers the English language, even if I did understand what they meant to say, I am bothered, and it affects my impression of their statement. This holds true for politeness as well.
This is dead on; if I’d thought of it, I would have written it myself. ;) One thing you’re missing, though, is an example of where it is okay to be blunter—with very close friends, with whom you already have an understanding of a certain amount of respect. This doesn’t obviate the need for politeness, of course, but it does lower the threshold of importance at which it’s okay to be blunt. If I’m in a hurry in a shop, I’ll still be polite to the clerk, because they don’t know me well enough to know that I’m impatient and stressed, rather than just a jerk. I worry about this less when talking to a close friend who already knows I’m not a jerk.
I’m actually not a very good example of this, because my default setting for the courtesy slider is fairly high. I can do this because it comes naturally to me, so it takes very little effort for me to reap the benefits of showing respect to the people around me. It took me a LONG time to realize that this is not true for everyone, i.e. that it is very difficult for some people to understand, remember, or apply these social rules, and therefore only do so in select situations.
ETA: … and this of course doesn’t make me better or smarter or more useful than people who have trouble with it. I’m incredibly frustrated with how slowly I think in arguments or debates, and my inability to remember details which help in them. The people I know who aren’t good at showing respect in casual conversation tend to be good at these things. Another tradeoff, probably, although I’m not sure why it would be the case. (I know at least one person who’s good at both, but I think he’s made a conscious effort to be so.)
So you’re essentially using politeness signals as a way of dodging fundamental attribution error. This seems to be a pretty useful guideline for situations in which conspicuous politeness-signaling could be expected to be productive: more intimacy means better motivational models and thus less expectation of politeness, while more stressful situations or greater cultural or situational distance between actors means their model of you is on average less reliable and increases politeness’s relative importance. I can’t think of any situations offhand where these predictions would fail.
It ignores the status and situational formality dimensions, though. I’ve had friends working in retail tell me that they feel awkward when a customer thanks them for an ordinary transaction, which probably comes out of a violation of status expectations—of course, I thank clerks anyway.
Oh, interesting. I hadn’t thought of it in those terms before but it does immediately make sense.
It’s true about status, though. It works out okay in my current time and place, where I very rarely encounter people whose status is so drastically and publicly different from mine that it would call for significantly different behavior. Or at least, that’s my perception; if I encountered one of your friends on the other side of a cash register, we’d apparently have different ideas about what our relative status was and what level of courtesy was called for. I wonder what leads to that difference.
This post helped coalesce a number of observations I had made in the past, so I would like to leave aside the debate over whether the examples of politeness are optimal and look at a couple of other points.
One point which I haven’t seen much of in comments is the relationship between how well people know each other and how polite they need to be. If people know you well, then they know enough to give you the benefit of the doubt if a comment can be taken multiple ways. If, however, they have only just met you or interact with you mostly in formal settings, that extra bit of politeness can go a very long way.
A little politeness is particularly effective when dealing with people who are being paid to do something for you, such as waiters or salespeople, or with people in bureaucracies from whom you need something. While it is not strictly necessary to be polite in these cases, it will often get you better service.
Unless you have a particularly close-knit workplace, that is also an arena where a little extra politeness is a good idea. You certainly don’t want to offend your boss, and your coworkers will likely react better to constructive criticism than straight criticism.
The last, and most overlooked, of the areas where social niceties are important is the internet. Here, not only are you often talking to people who don’t know you well, but they are also deprived of tone of voice and facial expressions, which provide important clues about intent. A comment which would be perfectly polite with a pleasant smile can seem downright rude in plain text.
Another point is that Less Wrong is not a place without social codes, it simply has it’s own. Whether these codes are more rational than standard social mores is irrelevant when it comes to dealing with people who don’t know them. Social codes are another type of language, and the most important factor in communication with language is speaking a common tongue. If the lojbanists succeeded in creating a perfect, logical, utilitarian language, the fact remains that it would not be particularly useful in ordering a milkshake at McDonald’s. When someone butchers the English language, even if I did understand what they meant to say, I am bothered, and it affects my impression of their statement. This holds true for politeness as well.
This is dead on; if I’d thought of it, I would have written it myself. ;) One thing you’re missing, though, is an example of where it is okay to be blunter—with very close friends, with whom you already have an understanding of a certain amount of respect. This doesn’t obviate the need for politeness, of course, but it does lower the threshold of importance at which it’s okay to be blunt. If I’m in a hurry in a shop, I’ll still be polite to the clerk, because they don’t know me well enough to know that I’m impatient and stressed, rather than just a jerk. I worry about this less when talking to a close friend who already knows I’m not a jerk.
I’m actually not a very good example of this, because my default setting for the courtesy slider is fairly high. I can do this because it comes naturally to me, so it takes very little effort for me to reap the benefits of showing respect to the people around me. It took me a LONG time to realize that this is not true for everyone, i.e. that it is very difficult for some people to understand, remember, or apply these social rules, and therefore only do so in select situations.
ETA: … and this of course doesn’t make me better or smarter or more useful than people who have trouble with it. I’m incredibly frustrated with how slowly I think in arguments or debates, and my inability to remember details which help in them. The people I know who aren’t good at showing respect in casual conversation tend to be good at these things. Another tradeoff, probably, although I’m not sure why it would be the case. (I know at least one person who’s good at both, but I think he’s made a conscious effort to be so.)
So you’re essentially using politeness signals as a way of dodging fundamental attribution error. This seems to be a pretty useful guideline for situations in which conspicuous politeness-signaling could be expected to be productive: more intimacy means better motivational models and thus less expectation of politeness, while more stressful situations or greater cultural or situational distance between actors means their model of you is on average less reliable and increases politeness’s relative importance. I can’t think of any situations offhand where these predictions would fail.
It ignores the status and situational formality dimensions, though. I’ve had friends working in retail tell me that they feel awkward when a customer thanks them for an ordinary transaction, which probably comes out of a violation of status expectations—of course, I thank clerks anyway.
Oh, interesting. I hadn’t thought of it in those terms before but it does immediately make sense.
It’s true about status, though. It works out okay in my current time and place, where I very rarely encounter people whose status is so drastically and publicly different from mine that it would call for significantly different behavior. Or at least, that’s my perception; if I encountered one of your friends on the other side of a cash register, we’d apparently have different ideas about what our relative status was and what level of courtesy was called for. I wonder what leads to that difference.