Hmm. I’m not sure I fully understand the Wells Fargo case but I interpreted it as a concern between four parties:
1. The people who got fake accounts signed up for them.
2. The employees doing the fake signups
3. A middle management tier, which set quotas
4. A higher level management tier that (presumaby?) wanted middle management to actually be making money.
So, the people being defrauded are not the customers, but the higher management tier, basically. (But, also, this entire thing might just be a weird game that middle management tiers play with each other for complex, mostly orthogonal reasons. Elizabeth references the book Moral Mazes, which Zvi provides an abridged version of here, which I suspect is important background here, although not 100% sure where Elizabeth was coming from)
[note: I hadn’t necessarily interpreted the original Well’s Fargo story with the subtext I outline here, but when you point out the correct subtext it doesn’t feel like it shifts much how the example relates to the overall point]
Hmm. I’m not sure I fully understand the Wells Fargo case but I interpreted it as a concern between four parties:
1. The people who got fake accounts signed up for them.
2. The employees doing the fake signups
3. A middle management tier, which set quotas
4. A higher level management tier that (presumaby?) wanted middle management to actually be making money.
So, the people being defrauded are not the customers, but the higher management tier, basically. (But, also, this entire thing might just be a weird game that middle management tiers play with each other for complex, mostly orthogonal reasons. Elizabeth references the book Moral Mazes, which Zvi provides an abridged version of here, which I suspect is important background here, although not 100% sure where Elizabeth was coming from)
[note: I hadn’t necessarily interpreted the original Well’s Fargo story with the subtext I outline here, but when you point out the correct subtext it doesn’t feel like it shifts much how the example relates to the overall point]