We test how donors respond to new information about a charity’s effectiveness. Freedom from Hunger implemented a test of its direct marketing solicitations, varying letters by whether they include a discussion of their program’s impact as measured by scientific research. The base script, used for both treatment and control, included a standard qualitative story about an individual beneficiary. Adding scientific impact information has no effect on whether someone donates, or how much, in the full sample. However, we find that amongst recent prior donors (those we posit more likely to open the mail and thus notice the treatment), large prior donors increase the likelihood of giving in response to information on aid effectiveness, whereas small prior donors decrease their giving. We motivate the analysis and experiment with a theoretical model that highlights two predictions. First, larger gift amounts, holding education and income constant, is a proxy for altruism giving (as it is associated with giving more to fewer charities) versus warm glow giving (giving less to more charities). Second, those motivated by altruism will respond positively to appeals based on evidence, whereas those motivated by warm glow may respond negatively to appeals based on evidence as it turns off the emotional trigger for giving, or highlights uncertainty in aid effectiveness.
In the experimental condition (for one of the two waves of mailings), the donors received a mailing with this information about the charity’s effectiveness:
In order to know that our programs work for people like Rita, we look for more than anecdotal evidence. That is why we have coordinated with independent researchers [at Yale University] to conduct scientifically rigorous impact studies of our programs. In Peru they found that women who were offered our Credit with Education program had 16% higher profits in their businesses than those who were not, and they increased profits in bad months by 27%! This is particularly important because it means our program helped women generate more stable incomes throughout the year.
These independent researchers used a randomized evaluation, the methodology routinely used in medicine, to measure the impact of our programs on things like business growth, children’s health, investment in education, and women’s empowerment.
In the control condition, the mailing instead included this paragraph:
Many people would have met Rita and decided she was too poor to repay a loan. Five hungry children and a small plot of mango trees don’t count as collateral. But Freedom from Hunger knows that women like Rita are ready to end hunger in their own families and in their communities.
The effect of effectiveness information on charitable giving
A new working paper by economists Dean Karlan and Daniel Wood, The Effect of Effectiveness: Donor Response to Aid Effectiveness in a Direct Mail Fundraising Experiment.
The Abstract:
In the experimental condition (for one of the two waves of mailings), the donors received a mailing with this information about the charity’s effectiveness:
In the control condition, the mailing instead included this paragraph: