It also means we can’t do much better at providing self-help, which is a service that can make people lots of money and status if they do it well.
Maybe the incentives are all wrong here, and the most profitable form of “self-help” is one that doesn’t provide long term improvement, so that customers return for more and more books and seminars.
In that case, we can easily do better—better for the “customers”, but less profitable for the “gurus”.
Maybe the incentives are all wrong here, and the most profitable form of “self-help” is one that doesn’t provide long term improvement, so that customers return for more and more books and seminars.
In that case, we can easily do better—better for the “customers”, but less profitable for the “gurus”.