UPDATE OCT 2023: The credit card payment was canceled. We did not get contacted or anything. But we also didn’t have any cost in the end—just a lot of hassle.
Request for help or advice. My fiancé has ordered a Starlink to her home in Kenya. She used the official platform starlink.com and paid with credit card. The credit card was debited (~$600), but nothing happened after that. No confirmation mail, no SMS, nothing. Starlink apparently has no customer support, no email or phone that we can reach. And because we do not have an account, we can not use the single support feature of it either (which is hard enough to find).
I had hoped that the money would be returned if the signup fails, but the order was on the 19th (10 days ago).
Any ideas about how to contact Starlink billing or any Starlink representative?
UPDATE OCT 2023: The credit card payment was canceled. We did not get contacted or anything. But we also didn’t have any cost in the end—just a lot of hassle.
Request for help or advice. My fiancé has ordered a Starlink to her home in Kenya. She used the official platform starlink.com and paid with credit card. The credit card was debited (~$600), but nothing happened after that. No confirmation mail, no SMS, nothing. Starlink apparently has no customer support, no email or phone that we can reach. And because we do not have an account, we can not use the single support feature of it either (which is hard enough to find).
I had hoped that the money would be returned if the signup fails, but the order was on the 19th (10 days ago).
Any ideas about how to contact Starlink billing or any Starlink representative?
Related: Quite some people seem to have this problem, see e.g. here: https://starlinkforum.net/topic/507-not-receiving-confirmation-email/
One of the advice out there is to write a Starlink Customer Complaint Email to starlinkresolutions@spacex.com, which we did. We didn’t hear back from them.
So, I have tried all the usual advice. Any creative solutions?