Humans are known to be extremely bad at this kind of task (passively watching something for hours while remaining ready to respond to danger within a few seconds) and Uber should have known this. If Uber wanted to go ahead with this bad strategy anyway, it should have screened its employees to make sure they were capable of the task they were given.
I don’t think anyone is capable of it. A system that depends on passive vigilance and instant response from a human is broken from the start. Selection and training will not change this. You cannot select for what does not exist, nor train for what cannot be done. There’s a gap that has to be crossed between involving the human at all times and involving the human not at all.
Humans are known to be extremely bad at this kind of task (passively watching something for hours while remaining ready to respond to danger within a few seconds) and Uber should have known this. If Uber wanted to go ahead with this bad strategy anyway, it should have screened its employees to make sure they were capable of the task they were given.
I don’t think anyone is capable of it. A system that depends on passive vigilance and instant response from a human is broken from the start. Selection and training will not change this. You cannot select for what does not exist, nor train for what cannot be done. There’s a gap that has to be crossed between involving the human at all times and involving the human not at all.