Useful observation/reminder. I might generalize it to “there is a conflict between expectations/preferences of the users and the implementer”. It’s not necessarily the policy/door/game that is in the wrong; there may be legitimate but un-obvious or conflicted reasons for the choice. Sometimes users really do need to go through the education (and perhaps grieving) process in order to match reality better.
I very much sympathize with the person who’s sick of having the same conversation, and it happens with good policies as well as with bad—there’s no information about the quality of the policy in the complaints and confusion. There _IS_ evidence that the policy rollout process is flawed. Controversial or unpleasant policies need to brought out by senior management first, so they can answer questions (or punish troublemakers, depending on maziness of the org).
Useful observation/reminder. I might generalize it to “there is a conflict between expectations/preferences of the users and the implementer”. It’s not necessarily the policy/door/game that is in the wrong; there may be legitimate but un-obvious or conflicted reasons for the choice. Sometimes users really do need to go through the education (and perhaps grieving) process in order to match reality better.
I very much sympathize with the person who’s sick of having the same conversation, and it happens with good policies as well as with bad—there’s no information about the quality of the policy in the complaints and confusion. There _IS_ evidence that the policy rollout process is flawed. Controversial or unpleasant policies need to brought out by senior management first, so they can answer questions (or punish troublemakers, depending on maziness of the org).