Oh, yes, that’s a good point, and I have updated in your direction. I was thinking more along the lines of things like product reviews and survey feedback, where the user is much more likely to take the time to complete the feedback form if they’ve had a negative experience than if they’ve had a positive one.
Edited to add: I wonder if there’s a distinction between unsolicited feedback and requesting feedback, or giving feedback to an individual vs. feedback to a corporate entity.
where the user is much more likely to take the time to complete the feedback form if they’ve had a negative experience than if they’ve had a positive one.
Sounds like they’re being used as bug reports. Is there usually another way of making bug reports?
Oh, yes, that’s a good point, and I have updated in your direction. I was thinking more along the lines of things like product reviews and survey feedback, where the user is much more likely to take the time to complete the feedback form if they’ve had a negative experience than if they’ve had a positive one.
Edited to add: I wonder if there’s a distinction between unsolicited feedback and requesting feedback, or giving feedback to an individual vs. feedback to a corporate entity.
Sounds like they’re being used as bug reports. Is there usually another way of making bug reports?