When debriefing / investigating a bad outcome, it’s better for participants to expect not to be labeled as “bad people” (implicitly or explicitly) as a result of coming forward with information about choices they made that contributed to the failure.
More social pressure against admitting publicly that one is contributing poorly contributes to systematic hiding/obfuscation of information about why people are making those choices (e.g. incentives). And we need all that information to be out in the clear (or at least available to investigators who are committed & empowered to solve the systemic issues), if we are going to have any chance of making lasting changes.
In general, I’m curious what Zvi and Ben think about the interaction between “I expect people to yell at me if I say I’m doing this” and promoting/enabling “honest accounting”.
Here’s another further-afield steelman, inspired by blameless postmortem culture.
When debriefing / investigating a bad outcome, it’s better for participants to expect not to be labeled as “bad people” (implicitly or explicitly) as a result of coming forward with information about choices they made that contributed to the failure.
More social pressure against admitting publicly that one is contributing poorly contributes to systematic hiding/obfuscation of information about why people are making those choices (e.g. incentives). And we need all that information to be out in the clear (or at least available to investigators who are committed & empowered to solve the systemic issues), if we are going to have any chance of making lasting changes.
In general, I’m curious what Zvi and Ben think about the interaction between “I expect people to yell at me if I say I’m doing this” and promoting/enabling “honest accounting”.