This was interesting, although it took me a full read through to get a sense of what sort of post it was. I’d be interested in a followup post that digs into specific lessons you’ve learned about how to listen.
(I recently read Design of Everyday Things which talks a bit about this, but was similarly light on “how to actually go about building a model on what people want/need based on observation.”)
This was interesting, although it took me a full read through to get a sense of what sort of post it was. I’d be interested in a followup post that digs into specific lessons you’ve learned about how to listen.
(I recently read Design of Everyday Things which talks a bit about this, but was similarly light on “how to actually go about building a model on what people want/need based on observation.”)
I’m half-way through Design of Everyday Things (with Thinking, fast and slow in backlog). I will definitely write a follow up.