I think that’s the OP’s point, and he (and you) are correct. Comcast provides, for most people, an incredible service that would have been unthinkably amazing only a few decades ago (I remember pricing out T1 lines in the mid ’90s—low thousands per month for 1.5Mbps).
It’s ALSO true that the gap between what it seems like they could do and what they actually do, especially around communication regarding outages, unexpected edge cases, slowdowns due to shared infrastructure, and bad configuration/provisioning, is frustrating. I can’t remember the last time they noticed an outage before I did, and even though it’s NEVER my equipment (well-monitored Unifi gear), they won’t talk to me until I reboot my damn laptop in addition to their modem.
I think that’s the OP’s point, and he (and you) are correct. Comcast provides, for most people, an incredible service that would have been unthinkably amazing only a few decades ago (I remember pricing out T1 lines in the mid ’90s—low thousands per month for 1.5Mbps).
It’s ALSO true that the gap between what it seems like they could do and what they actually do, especially around communication regarding outages, unexpected edge cases, slowdowns due to shared infrastructure, and bad configuration/provisioning, is frustrating. I can’t remember the last time they noticed an outage before I did, and even though it’s NEVER my equipment (well-monitored Unifi gear), they won’t talk to me until I reboot my damn laptop in addition to their modem.