I agree with your main idea about how curiosity is related to listening well.
The post’s first sentence implies that the thesis will be a refutation of a different claim:
A common piece of interacting-with-people advice goes: “often when people complain, they don’t want help, they just want you to listen!”
The claim still seems pretty true from my experience: that sometimes people have a sufficient handle on their problem, and don’t want help dealing with the problem better, but do want some empathy, appreciation, or other benefits from communicating their problem in the form of a complaint.
I agree with your main idea about how curiosity is related to listening well.
The post’s first sentence implies that the thesis will be a refutation of a different claim:
The claim still seems pretty true from my experience: that sometimes people have a sufficient handle on their problem, and don’t want help dealing with the problem better, but do want some empathy, appreciation, or other benefits from communicating their problem in the form of a complaint.
Also, your empathy reassures them that you will be ready with truly helpful help if they do later want it.