Ah, sorry you’re still dealing with that. We debugged similar bugs to this with a bunch of people. The most common cause was people using a password manager, and that password manager storing their password for the old lesswrong.com URL, while they had changed their password on lesserwrong.com.
We then improved the error messages that you get if you enter the wrong password to be more useful, and that then got rid of most reports of broken accounts, so that made me reasonably confident that the password transition worked fine, for at least the vast majority of accounts. If you are still running in to this problem, it would be good to ping us on Intercom, or Discord, which makes it easier to check a bunch of things.
Did you run into any problems just trying to request a password reset email? That should still work fine (though you have to be logged out when clicking on the password reset link).
Well, since I have now created a new account, this is not a problem in any real sense to me. The biggest problem is that the recovery email for my LW1 account was never properly set as such on LW2, which means the otherwise foolproof “ask for a password reset” does not work. It should be easy to spot whether there are any other accounts with the same issue (legacy accounts w/ no password recovery email set, even though there is one in the LW2 “Email” field) with some sort of database query, and maybe even fix them up semi-automatically.
Any progress on this bug that was seemingly leading to a number of LW1 (“legacy”) accounts getting locked out of the site? LW developers?
Ah, sorry you’re still dealing with that. We debugged similar bugs to this with a bunch of people. The most common cause was people using a password manager, and that password manager storing their password for the old lesswrong.com URL, while they had changed their password on lesserwrong.com.
We then improved the error messages that you get if you enter the wrong password to be more useful, and that then got rid of most reports of broken accounts, so that made me reasonably confident that the password transition worked fine, for at least the vast majority of accounts. If you are still running in to this problem, it would be good to ping us on Intercom, or Discord, which makes it easier to check a bunch of things.
Did you run into any problems just trying to request a password reset email? That should still work fine (though you have to be logged out when clicking on the password reset link).
Well, since I have now created a new account, this is not a problem in any real sense to me. The biggest problem is that the recovery email for my LW1 account was never properly set as such on LW2, which means the otherwise foolproof “ask for a password reset” does not work. It should be easy to spot whether there are any other accounts with the same issue (legacy accounts w/ no password recovery email set, even though there is one in the LW2 “Email” field) with some sort of database query, and maybe even fix them up semi-automatically.