Really great to see this sort of work, separate from the typical US centric view.
areiamus
Karma: 43
Thanks for this insightful piece.
It seems to me that there’s a third key message, or possibly a reframing of#1, which is that people without power should be considered less morally culpable for their actions -eg the Wells Fargo employees should be judged less harshly.
The concept of “human error” is often invoked to explain system breakdown as resulting from individual deficiencies (eg, early public discussion of the Boeing 737 MAX crashes had an underlying theme of “Ethiopian and Indonesian pilots are just not as skilled as American pilots”) - but a human factors / resilient engineering perspective recognises that humans’ roles in technical systems can be empowered or constrained by the system design. And of course it was other humans who designed (approved, built, …) the system in the first place.
I’m interested
The best post I have read this quarter. Thank you for wading through these books and filtering the inanity from the insanity.
It was a real waste of energy for both of us (you to research and write; me to read). Excellent work!
Meta: are you republishing this piece from somewhere else? I subscribe to LW (and EAF) with RSS and over the past few days I’ve had all of your previous posts inserted into my feed three times. Is this likely to be some issue with LW, or an integration with your personal blog?