This example is super helpful! When people might take your information and act on it as assurance aka a “promise”, you should stick to purely “information” style phrasing or be vague to avoid “promising”.
Can you think of any instance where a “false negative” has been an issue, i.e. where people take an assurance as information, and that caused problems? Or is the main failure mode to look out for the “false positive”?
I can’t think of a time where such false negatives were a real problem. False positives, in this case, are much more costly, even if the only cost is reputation.
If you never promise anything that could be a problem. Same if you make promises but no one believes them. Being able to make commitments is sometimes really useful, so you need to at least keep live the ability to make and hit commitments so you can use them when needed.
Ah, good point! Over a long enough time period, not promising anything denies you the opportunity to showcase that you have a low “breaking promises” rate- hadn’t factored that into the false negative/positive scenarios.
This example is super helpful! When people might take your information and act on it as assurance aka a “promise”, you should stick to purely “information” style phrasing or be vague to avoid “promising”.
Can you think of any instance where a “false negative” has been an issue, i.e. where people take an assurance as information, and that caused problems? Or is the main failure mode to look out for the “false positive”?
I can’t think of a time where such false negatives were a real problem. False positives, in this case, are much more costly, even if the only cost is reputation.
If you never promise anything that could be a problem. Same if you make promises but no one believes them. Being able to make commitments is sometimes really useful, so you need to at least keep live the ability to make and hit commitments so you can use them when needed.
Ah, good point! Over a long enough time period, not promising anything denies you the opportunity to showcase that you have a low “breaking promises” rate- hadn’t factored that into the false negative/positive scenarios.