Thanks for the example! It reminds me of how I once was a very active Duolingo user, but then they published some update that changed the color scheme. Suddenly the duolingo interface was brighter and lower contrast, which just gave me a headache. At that point I basically instantly stopped using the app, as I found no setting to change it back to higher contrast. It’s not quite the same of course, but probably also something that would be surprising to some product designers—“if people want to learn a language, surely something so banal as a brightening up the font color a bit would not make them stop using our app”.
Thanks for the example! It reminds me of how I once was a very active Duolingo user, but then they published some update that changed the color scheme. Suddenly the duolingo interface was brighter and lower contrast, which just gave me a headache. At that point I basically instantly stopped using the app, as I found no setting to change it back to higher contrast. It’s not quite the same of course, but probably also something that would be surprising to some product designers—“if people want to learn a language, surely something so banal as a brightening up the font color a bit would not make them stop using our app”.