I model basically everyone I interact with as an agent. This is useful when trying to get help from people who don’t want to help you, such as customer service or bureaucrats. By giving the agent agency, it’s easy to identify the problem: the agent in question wants to get rid of you with the least amount of effort so they can go back to chatting with their coworkers/browsing the internet/listening to the radio. The solution is generally to make it seem like less effort to get rid of you by helping you with your problem (which is their job after all) than something else. This can be done by simply insisting on being helped, making a ruckus, or asking for a manager, depending on the situation.
I model basically everyone I interact with as an agent. This is useful when trying to get help from people who don’t want to help you, such as customer service or bureaucrats. By giving the agent agency, it’s easy to identify the problem: the agent in question wants to get rid of you with the least amount of effort so they can go back to chatting with their coworkers/browsing the internet/listening to the radio. The solution is generally to make it seem like less effort to get rid of you by helping you with your problem (which is their job after all) than something else. This can be done by simply insisting on being helped, making a ruckus, or asking for a manager, depending on the situation.