Update: Open beta will happen today by 4pm Pacific time. At this point you will be able to sign up / login with your LW 1.0 accounts (if the latter, you should request a password-rest email, as we did not copy over your passwords).
I don’t seem to have received the password reset email either. (Also, you might want to have this information on the website itself somewhere accessible from the login box.)
I attempted to sign up using my LW 1.0 username and a newly generated password. I was told that an account already existed. I then said I’d forgotten my password and was told that a new one was being emailed to me. Some considerable time later, I have not received any such email. I do not believe any such email arrived and was binned as spam.
Is this a known problem? Is there any way to find out whether I did actually get sent a password-reset email, and if so whether it bounced?
[EDITED to add:] Nor did I receive any sort of password-reset email before doing the above.
I noticed a bug with your user account in particular in our logs, though I am not exactly sure what caused it. I fixed it now. Sorry for the inconvenience. Requesting another password reset email now should work well. And if anything else goes wrong, always feel free to ping us on Intercom in the bottom right corner, we are currently on high-alert and so are responding within 5 minutes (and usually respond within the half hour)
I requested another password reset email. Once again, I didn’t get one.
(Replying here rather than via Intercom because I’m currently in one place and will soon be leaving for another, so if I contact you via Intercom then it will be hours before I see your response and can tell you, or try, anything more.)
Hmm, maybe you had a different email registered than the one you are checking? Can you send me a PM with your preferred email? I am happy to change it to that then.
Hmm, is there anything in particular that is not working? We fixed a few bugs over the last few hours, but the page should have been functional since 4PM.
Update: Open beta will happen today by 4pm Pacific time. At this point you will be able to sign up / login with your LW 1.0 accounts (if the latter, you should request a password-rest email, as we did not copy over your passwords).
I don’t seem to have received the password reset email either. (Also, you might want to have this information on the website itself somewhere accessible from the login box.)
Hi, I think the comment above was slightly inaccurate earlier—when you’re logging in, hit ‘forgot password’ to get the email.
If you did that and still don’t receive an email, PM me with the email you want to get it sent to, and I’ll do it manually.
I did that yesterday and again today. PMing.
I’ve just sent an email to the new address. Let me know if that works or not (very occasionally it goes into spam btw).
That worked!
Woop!
I attempted to sign up using my LW 1.0 username and a newly generated password. I was told that an account already existed. I then said I’d forgotten my password and was told that a new one was being emailed to me. Some considerable time later, I have not received any such email. I do not believe any such email arrived and was binned as spam.
Is this a known problem? Is there any way to find out whether I did actually get sent a password-reset email, and if so whether it bounced?
[EDITED to add:] Nor did I receive any sort of password-reset email before doing the above.
I apologize!
I noticed a bug with your user account in particular in our logs, though I am not exactly sure what caused it. I fixed it now. Sorry for the inconvenience. Requesting another password reset email now should work well. And if anything else goes wrong, always feel free to ping us on Intercom in the bottom right corner, we are currently on high-alert and so are responding within 5 minutes (and usually respond within the half hour)
I requested another password reset email. Once again, I didn’t get one.
(Replying here rather than via Intercom because I’m currently in one place and will soon be leaving for another, so if I contact you via Intercom then it will be hours before I see your response and can tell you, or try, anything more.)
Hmm, maybe you had a different email registered than the one you are checking? Can you send me a PM with your preferred email? I am happy to change it to that then.
PM sent. Thanks!
(Though I think the email address Lesser Wrong has for me is already the right one...)
It does not seem to be working.
Hmm, is there anything in particular that is not working? We fixed a few bugs over the last few hours, but the page should have been functional since 4PM.
It works now.