I think the right way to think about verbal or written commitments is that they increase the costs of taking a certain course of action. A legal contract can mean that the price is civil lawsuits leading to paying a financial price. A non-legal commitment means if you break it, the person you made the commitment to gets angry at you, and you gain a reputation for being the sort of person who breaks commitments. It’s always an option for someone to break the commitment and pay the price, even laws leading to criminal penalties can be broken if someone is willing to run the risk or pay the price.
In this framework, it’s reasonable to be somewhat angry at someone or some corporation who breaks a soft commitment to you, in order to increase the perceived cost of breaking soft commitments to you and people like you.
People on average maybe tend more towards keeping important commitments due to reputational and relationship cost, but maybe corporations as groups of people tend to think only in terms of financial and legal costs, so are maybe more willing to break soft commitments (especially, if it’s an organization where one person makes the commitment but then other people break it). So for relating to corporations, you should be more skeptical of non-legally binding commitments (and even for legally binding commitments, pay attention to the real price of breaking it).
I think the right way to think about verbal or written commitments is that they increase the costs of taking a certain course of action. A legal contract can mean that the price is civil lawsuits leading to paying a financial price. A non-legal commitment means if you break it, the person you made the commitment to gets angry at you, and you gain a reputation for being the sort of person who breaks commitments. It’s always an option for someone to break the commitment and pay the price, even laws leading to criminal penalties can be broken if someone is willing to run the risk or pay the price.
In this framework, it’s reasonable to be somewhat angry at someone or some corporation who breaks a soft commitment to you, in order to increase the perceived cost of breaking soft commitments to you and people like you.
People on average maybe tend more towards keeping important commitments due to reputational and relationship cost, but maybe corporations as groups of people tend to think only in terms of financial and legal costs, so are maybe more willing to break soft commitments (especially, if it’s an organization where one person makes the commitment but then other people break it). So for relating to corporations, you should be more skeptical of non-legally binding commitments (and even for legally binding commitments, pay attention to the real price of breaking it).