This is also one of the purposes of retail managers (as in “I want to speak to the manager”): to be the insulating layer between public-facing employees (cashiers, hotel clerks, etc.) and potentially unreasonable members of the public.
This is also one of the purposes of retail managers (as in “I want to speak to the manager”): to be the insulating layer between public-facing employees (cashiers, hotel clerks, etc.) and potentially unreasonable members of the public.